Policies
Cancellation Policy
You can ask Shreeji Divine to cancel an order before it is dispatched. Once the parcel is with the courier, cancellation is no longer available and the Refund & Return Policy applies.
1. How to cancel
Email hello@shreejidivinearoma.com with:
- Your order number
- The phone number used at checkout
- A clear request to cancel
We cancel the order if it has not been handed to the courier. If it has already been dispatched, we will tell you and the request will not be treated as a cancellation.
2. Prepaid orders cancelled before dispatch
If we cancel a prepaid order before dispatch, the amount collected for that order is returned as in-store wallet credit, a discount code, or a gift card, unless we approve an exceptional refund to the original payment method.
An exceptional refund to the original method, when approved, can take about 4–5 business days to show in your account. Your bank or payment provider may take longer.
3. Cash on delivery
A cash on delivery order cancelled before dispatch has no balance to collect. A ₹59 partial prepaid amount, if it was charged, is non-refundable and may be used toward a future order.
4. After dispatch
Refusing a parcel after it has shipped is not a cancellation. For a prepaid order that cannot be delivered, any applicable amount is handled as store credit after shipping charges, under the Refund & Return Policy.
A wrong, damaged, or defective product is a replacement request, not a cancellation. Contact us within 1 day of delivery and include the unboxing video required by that policy.
5. When we cancel
We may cancel an order if the product is unavailable, the payment cannot be confirmed, or the address cannot be served. We will email the address on the order. Amounts already collected follow section 2.
We may update this Cancellation Policy. The current version is the one published on this page.