Privacy Policy

1. Information we collect

Account

If you create an account, we store your name, email address, and phone number if you add one. A password is stored only in hashed form. If you sign in with Google, we store the Google account identifier needed to recognise that login.

Orders

Checkout collects the name, phone number, email, and delivery address needed to ship the order, plus the products, amounts, and whether you paid online or by cash on delivery.

Card, UPI, and net-banking payments are processed by Razorpay. We do not store your full card number or UPI PIN.

Messages

If you email us or submit a product review, we keep that message so we can reply and, for reviews, decide whether to publish it.

2. How we use it

• To create and deliver your order, including courier handover and order updates
• To run your account, login, and order history
• To apply coupons and cart offers
• To answer support requests about returns, replacements, and cancellations
• To keep the shop secure and prevent fraudulent orders

We do not sell your personal information.

3. Cookies

Essential cookies keep you signed in and remember that you have answered the cookie banner. These are used whether you choose Okay or Reject.

Marketing cookies load only if you choose Okay on the cookie banner. Reject keeps the shop on essential cookies. Marketing tools may include Meta Pixel and Google Analytics, used to understand visits and to measure ads. Choosing Okay also stores a random visitor id in a cookie so those tools can recognise this browser.

You can change your choice by clearing the site cookies in your browser. The banner will show again.

4. Who else sees order details

We share only what a partner needs to do their part of the order:

• The courier, for delivery
• Razorpay, for online payment
• Our email provider, for order and account messages

We may also disclose information if the law requires it.

5. How long we keep it

Order and account records are kept for as long as we need them to fulfil orders, handle replacements, and meet tax and accounting requirements. You can ask us to close an account that has no open order.

6. Contact

For a privacy request, write to hello@shreejidivinearoma.com. Related terms are in our Terms of Service.

We may update this Privacy Policy. The current version is the one published on this page.