Refund & Return Policy

1. Replacement Period

We offer a 1-day replacement policy.

If you receive a wrong, damaged, or defective product, you must contact us within 1 day of receiving your order.

Requests received after this period may not be accepted.

2. Unboxing Video is Mandatory

A clear unboxing video is mandatory for any claim related to a wrong, damaged, or defective product.

The video should clearly show:

• The unopened package
• Shipping label/order details
• The complete unboxing process
• The product received and the issue/damage

Without a valid unboxing video, we may not be able to approve the replacement request.

3. Eligible Replacement Cases

A replacement may be approved in the following situations:

Wrong Product Received

If you receive a product different from what you ordered, you may request a replacement.

Damaged Product

If your product arrives damaged, please contact us immediately with the required unboxing video and photographs.

Defective Product

If the product has a manufacturing defect, you may request a replacement subject to inspection and approval.

All replacement requests are reviewed by our team before approval.

4. Products Not Eligible for Replacement

Replacement requests will not be accepted in the following cases:

• Product damaged due to customer handling or misuse
• Product that has been washed, altered, or modified
• Product that has been worn or used
• Product returned without its original packaging
• Product returned without the original box, inserts, or accessories
• Product not returned in the same condition in which it was received
• Claims submitted after the 1-day replacement period
• Products purchased during sale/clearance offers, wherever specifically mentioned
• Gift cards
• Products specifically marked as non-returnable/non-replaceable on the product page

5. Size & Personal Preference

We do not accept returns or replacements due to size issues, change of mind, personal preference, or incorrect size selection, unless specifically mentioned otherwise on the product page.

Please carefully check the product size and specifications before placing your order.

6. Premium & Special Products

Certain products, including selected Premium Range products and Nepali Rudraksha products, may have special replacement terms.

Premium Range products are not eligible for refunds. However, eligible Premium Range products may be covered under our 6-month replacement policy as described below.

Please check the individual product page for product-specific terms.

7. 6-Month Color Fading Replacement

Eligible products are covered by a one-time 6-month replacement policy for color fading issues.

If your eligible product experiences color fading within 6 months of delivery:

1. Contact our support team.
2. Share clear photographs of the product.
3. Our team will review the claim.
4. If approved, we will arrange a one-time replacement.
5. A ₹100 shipping and handling fee will apply and must be paid in advance.

Cash on Delivery is not available for the ₹100 shipping and handling fee.

Important: Physical damage to the product is not covered under this 6-month color fading replacement policy.

8. Partial Prepaid COD Orders

For Cash on Delivery orders where a ₹59 partial prepaid amount has been paid, this amount is non-refundable.

In case the order is returned to origin (RTO), the partial prepaid amount may be used toward a future order, subject to our applicable terms.

9. Return & Replacement Process

To request a return or replacement:

1. Initiate your request using our return/exchange process.
2. Provide your order number and registered phone number/email.
3. Upload clear photographs and the required unboxing video.
4. Explain the issue with your order.
5. Our team will review your request.
6. If approved, we will arrange a return pickup wherever the service is available.
7. Once the product reaches us, it will be inspected.
8. After successful inspection and approval, the eligible replacement or store credit will be processed.

If return pickup is not available at your pincode, you may be required to courier the product back to us at your own expense.

Replacement will be processed after the product is received and successfully inspected.

10. Refunds

Shreeji Divine generally does not provide refunds to UPI IDs or bank accounts for approved returns.

Where applicable, approved returns may be issued as in-store wallet credit, discount code, or gift card, which can be used for a future purchase on Shreeji Divine.

Exceptional Refund Cases

A refund to the original payment method may be considered in exceptional circumstances, such as:

• An order being delayed by multiple weeks; or
• Repeated delivery of incorrect or damaged products despite previous replacements.

If a refund is approved, it will generally be processed to the original payment method.

Once processed, the refund may take approximately 4–5 business days to reflect in your account. Actual processing time may vary depending on your bank or payment gateway.

11. Prepaid Orders That Cannot Be Delivered

For prepaid orders where delivery cannot be completed because the customer is unavailable or the courier is unable to deliver the order, the applicable refund may be provided as in-store wallet credit after deduction of applicable shipping charges, subject to our policy.

Customers are requested to ensure that the delivery address and contact details provided during checkout are accurate.

12. COD Payment Disclaimer

Customers are requested to verify the COD amount displayed on the order/courier bill before making payment.

Shreeji Divine will not be responsible for any additional amount paid to a courier partner due to failure to verify the payable COD amount.

13. Inspection & Final Decision

All replacement and return requests are subject to verification and inspection.

Our team may consider:

• Unboxing video
• Product photographs
• Condition of the product
• Original packaging
• Order details
• Nature of the issue

The final decision regarding eligibility for replacement, return, store credit, or refund will be made by the Shreeji Divine support team.

14. Contact Us

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and within 1 day of delivery.

For support regarding an existing return or replacement request, write to hello@shreejidivinearoma.com.

Shreeji Divine
India

We reserve the right to update or modify this Refund & Replacement Policy from time to time. Any changes will be published on this page.

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